Returns & Refunds

Last updated: August 30, 2026

We want you to know what to expect when shopping with Funny Little Critters. Please review our cancellation and refund policies before placing your order.

Cancellations

For handmade plushies, stickers, sticker sheets, prints, bookmarks, and other products made directly by Funny Little Critters, cancellations are the only time we offer a refund for reasons unrelated to a problem with your order.

You may cancel these items for a full refund as long as your order has not shipped. Once your order has shipped, the sale is final and it cannot be canceled or returned for a change of mind or personal preference.

If you need to cancel an order, please contact us as soon as possible at funnylittlecritters.help@gmail.com.

Print-on-demand products cannot be canceled or refunded. These products are sent to our production partner for fulfillment after your order is placed, so please carefully review your size, color, design, and other selections before completing your purchase.

Lost or Damaged Orders

We carefully package our products before sending them out, but unfortunately things can sometimes go wrong while a package is in transit.

This policy applies to all products, including plushies, stickers, paper goods, clothing, and other print-on-demand products.

If your package is lost in transit or an item arrives damaged, please contact us at funnylittlecritters.help@gmail.com as soon as possible.

Damaged Orders

If an item arrives damaged, we will need clear photos showing the condition of both the product and its packaging. This helps us verify what happened and provides the documentation we may need when filing a claim with the shipping carrier or our production partner.

Please provide:

Your order number
Photos clearly showing the damage to the item
Photos of the outside of the package or mailer
Photos of any visible damage to the packaging
A photo of the shipping label
Photos of the inside of the packaging, when applicable

Please keep the damaged item and all original packaging until the issue has been resolved. We may need additional photos or information depending on the requirements of the shipping carrier or production partner.

This applies to all damaged products. For example, a plush may be damaged during transit, while stickers, prints, bookmarks, or other paper goods may arrive bent, torn, wet, or otherwise damaged.

Once we've reviewed the information, we'll determine the appropriate resolution. Depending on the situation, this may include a replacement, partial refund, or full refund.

Lost Orders

If your tracking information indicates that your package may be lost in transit, please contact us.

Shipping carriers may require a certain amount of time to pass before a package can officially be considered lost. We may need to wait for that timeframe or submit a missing package request or claim before issuing a replacement or refund.

If your package is marked as delivered but you cannot find it, please check around the delivery location, with other members of your household, and with neighbors when appropriate. You can then contact us if the package is still missing so we can determine the next steps.

Incorrect or Incomplete Orders

If you receive the wrong item, wrong variation, incorrect quantity, or something is missing from your order, please contact us at funnylittlecritters.help@gmail.com.

Please provide:

Your order number
A description of what is incorrect or missing
Clear photos of the items you received, when applicable
A photo of the packaging and shipping label, if requested

We'll review your order and work with you to correct any mistake made by Funny Little Critters or our print-on-demand production partner.

Approved Refunds

When a refund is approved, it will be issued to the original payment method used for your purchase.

Please allow time for the refund to be processed by your bank or payment provider. The amount of time it takes to appear in your account may vary depending on your payment method.

Original shipping costs may not be refundable unless the refund is related to a lost, damaged, incorrect, or incomplete order.

Questions?

If you have questions about a product, sizing, processing time, shipping, or any of our policies, you're always welcome to contact us at funnylittlecritters.help@gmail.com before placing your order.

We're happy to answer questions and help make sure you know what to expect before placing your order.